Incident Desk
Incident response queue with timeline and postmortem.
What it does
- Board admin can configure Incident Desk mapping for a board and save/load it deterministically by accountId and boardId.
- User can open an incident on an item, append timeline events, and resolve it with required postmortem fields in item view.
- Incident timeline view presents a compact chronological feed (oldest/newest toggle) that removes compressed activity-log pain for incident handling.
- A large-board run over 5,000 items completes through cursor pagination with resumable checkpoints and without duplicate incident writes.
- Paid feature requests from Free plan return HTTP 402 via server-side requirePlan checks and body-spoofed plan values are ignored.
Install steps
- From monday.com, open Marketplace and find this app listing.
- Click Install and choose the workspace where you want to enable it.
- Approve requested permissions.
- Open the app feature in a board, item, or dashboard and complete setup.
First-use steps
- Open the app in your monday workspace and authorize required scopes.
- Pick the target board or dashboard context.
- Apply your first configuration and save settings.
- Run one validation action and review the result panel.
Plans
| Plan | Price | What it unlocks |
|---|---|---|
| Free | $0/month | Max boards: 1; Max open incidents: 25; Max bulk items per job: 0. |
| Starter | $12/month | Max boards: 5; Max open incidents: 300; Max bulk items per job: 2000. |
| Pro | $23/month | Max boards: 20; Max open incidents: 2000; Max bulk items per job: 6000; Export enabled enabled; Sla automation enabled enabled. |
| Scale | $41/month | Max boards: unlimited; Max open incidents: 10000; Max bulk items per job: 25000. |
FAQ
Does this app store monday board content outside monday code?
No. The app stores operational configuration and per-item state required for app behavior inside monday code storage.
How can I request support?
Email [email protected] and include workspace ID, app name, and a short reproduction path.
What happens on uninstall?
Install-specific data is queued for deletion handling in line with marketplace requirements.
Support
Contact: [email protected]
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